At Shopping Nest, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the terms and conditions for returning items purchased from our website.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories attached.
• You must provide a receipt or proof of purchase (such as your order number and confirmation email).

2. Items That Cannot Be Returned (Non-Returnable Items)

For health, hygiene, and safety reasons, certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants)
• Personal care items (beauty products, cosmetics, innerwear, or sanitary items once opened)
• Customized or personalized products
• Gift cards or downloadable software products
• Sale / Clearance items (unless explicitly stated otherwise or defective upon arrival)

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item:

1. Contact us immediately at [email protected] within 48 hours of receiving the package.
2. Include your order number, a brief description of the issue, and photos/videos showing the damage or defect.
3. We will evaluate the issue and arrange for a replacement, exchange, or full refund at no extra cost to you.

4. How to Initiate a Return

To start a return process, please follow these steps:

1. Submit a Request: Email our customer support team at [email protected] with your order number and the reason for the return.
2. Receive Approval & Instructions: If your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.
3. Pack and Ship: Pack the item securely in its original packaging and send it to the address provided by our support team.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

• Defective or Incorrect Items: If the return is due to our error (damaged, defective, or incorrect product sent), Shopping Nest will cover all return shipping costs.
• Change of Mind / Standard Returns: If you are returning an item due to personal preference, wrong size ordered, or change of mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

6. Refunds Process

Once your return is received and inspected by our warehouse team:

1. We will send you an email notifying you that we have received your returned item.
2. We will inform you of the approval or rejection of your refund based on the item’s condition.
3. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your card issuer or bank policy).

7. Late or Missing Refunds

If you haven’t received a refund yet:

• First, re-check your bank account or credit card statement.
• Contact your credit card company or bank; it may take some processing time before a refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us at [email protected].

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us:

• Website: https://shopingnest.com/
• Email: [email protected] 
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM