Refund Policy

At ShopingNext.com, we want you to shop with confidence. If something isn’t right with your order, this policy explains exactly how returns, refunds, and exchanges work — in plain language, with no hidden conditions.

Our Promise

If you receive an item that is damaged, defective, incorrect, or significantly different from its description on shopingnext.com, we will make it right with a replacement or a full refund, including any delivery charges you paid.

Return Window

You may request a return or refund within 7 / 14 / 30 days of the date you receive your order. Requests made after this window may not be eligible, except where required by applicable consumer protection law.

Conditions for Return

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging, with all tags, labels, manuals, and accessories included
• Accompanied by proof of purchase (order number, invoice, or order confirmation email)

We recommend inspecting your order upon delivery and contacting us immediately if anything is damaged or incorrect, so we can resolve it quickly.

Non-Returnable Items

For hygiene, safety, and practical reasons, the following cannot be returned unless they arrive damaged or defective:

• Personal care and hygiene products (e.g., cosmetics, undergarments) once opened or unsealed
• Perishable goods
• Gift cards and downloadable/digital products
• Items marked “Final Sale” or “Non-Returnable” on the product page
• Customized or made-to-order items

How to Request a Refund or Return

1. Contact us at [[email protected]] or through our [Contact Us] page within the return window. Include your order number and, if the item is damaged or incorrect, a photo of the issue.
2. Wait for approval. Our team will review your request and respond within [1–2] business days with return instructions. Please do not send items back before receiving approval, as unapproved returns cannot be processed.
3. Ship the item back (or hand it to our pickup courier, where available) following the instructions provided.
4. Receive your refund or replacement once we’ve received and inspected the returned item.

Return Shipping Costs

• Our mistake (damaged, defective, or wrong item): return shipping is free — we’ll arrange pickup or refund your return postage.
• Change of mind: return shipping is paid by the customer, and original delivery charges are non-refundable. (Adjust or remove this line if you offer free returns.)

Refund Processing

Once your return is received and inspected, we’ll email you to confirm approval or rejection of your refund.

• Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take additional time for the amount to appear on your statement.
• Cash on Delivery orders are refunded via [bank transfer / store credit / mobile wallet] — our team will collect your details securely when processing the refund.
• If a refund is rejected (e.g., the item shows signs of use or is missing parts), we’ll explain why and, where possible, return the item to you.

Exchanges

If you’d prefer a replacement instead of a refund — for example, a different size or color — let us know when you contact us. Exchanges are subject to stock availability; if the replacement is unavailable, we’ll issue a refund instead.

Late or Missing Refunds

If you haven’t received an approved refund within the stated timeframe:

1. Check your bank account or card statement again — refunds sometimes post with a delay.
2. Contact your card provider or bank, as processing times vary.
3. If you’ve done both and still haven’t received it, contact us at [email protected] and we’ll investigate immediately.

Order Cancellations

You may cancel an order free of charge before it has been dispatched. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy after delivery.

Damaged or Lost in Transit

If your order arrives visibly damaged, please note it with the courier if possible and photograph the packaging before opening. If an order is confirmed lost in transit, we will send a replacement or issue a full refund — you will never be charged for an order you didn’t receive.

Your Legal Rights

Nothing in this policy limits any rights you have under applicable consumer protection laws. Where those laws provide greater protection than this policy, the law applies.

Contact Us

Questions about a return or refund? We’re happy to help.

• Email: [email protected]
• Phone/WhatsApp: +971-55 197 2249
• Contact form: https://shopingnext.com/contact

ShopingNext reserves the right to update this policy at any time. Changes take effect when posted on this page and apply to orders placed after the update.