Shipping Policy
Thank you for shopping at ShopingNext. This page explains how we process, ship, and deliver your orders — including our carriers, delivery timeframes, charges, and what to do if something goes wrong in transit.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation (or order confirmation for Cash on Delivery).
- Orders placed on weekends or public holidays are processed on the next business day.
- During sale events or peak seasons, processing may take up to 3 business days — we’ll notify you if your order is affected.
- You’ll receive an email/SMS confirmation when your order is placed, and another with tracking details once it ships.
Our Delivery Partners
We ship through trusted international and domestic carriers to give you the best balance of speed, coverage, and cost:
- FedEx — international express and priority deliveries
- DHL — international express and cross-border shipments
- Local courier partners — fast, economical delivery within United Arab Emirates.
The carrier for your order is selected automatically based on your delivery address, package size, and the shipping option you choose at checkout. Your tracking email will tell you which carrier is handling your shipment.
Shipping Options, Timeframes & Charges
| Shipping Method | Estimated Delivery* | Carrier | Cost |
|---|---|---|---|
| Standard (Domestic) | 3–5 business days | Local courier | AMOUNT / Free over AMOUNT |
| Express (Domestic) | 1–2 business days | Local courier / FedEx | 20$ |
| International Standard | 5–7 business days | DHL / FedEx | Calculated at checkout |
| International Express | 3–7 business days | DHL / FedEx | Calculated at checkout |
*Delivery estimates count from the dispatch date, not the order date, and exclude weekends and public holidays.
Free shipping: Orders over 350$ qualify for free standard domestic shipping.
Exact shipping costs for your address are always shown at checkout before you pay — there are no surprise charges from us.
Where We Ship
We currently deliver to:
- Domestic: all cities and regions within United Arab Emirates, including Dubai, Abu Dhadbi. Remote areas may require 1–3 additional business days.
- International: list of countries/regions, e.g., GCC countries, UK, USA, Europe via DHL and FedEx.
If your country doesn’t appear at checkout, we don’t currently ship there — but contact us at [email protected] and we’ll let you know if it’s coming soon.
Order Tracking
Every shipment includes tracking. Once your order is dispatched:
- You’ll receive a tracking number by email/SMS.
- Track directly on the carrier’s website — fedex.com, dhl.com, or the local courier’s tracking page linked in your email.
- You can also check your order status anytime under My Account → Orders on shopingnext.com.
Tracking information may take up to 24 hours to activate after dispatch.
Customs, Duties & Taxes (International Orders)
- International orders may be subject to import duties, customs fees, or taxes levied by the destination country. These charges are the customer’s responsibility and are not included in our prices or shipping fees unless stated otherwise at checkout.
- Customs policies vary widely by country — please check with your local customs office before ordering if you’re unsure.
- Customs clearance can occasionally add delays beyond our delivery estimates. FedEx or DHL may contact you directly to complete clearance.
- If a package is returned to us because duties were refused or clearance wasn’t completed, we’ll refund the product cost minus the original and return shipping charges.
Delivery Attempts & Undeliverable Packages
- Our carriers typically make 2–3 delivery attempts. If delivery fails, the courier will leave a notice or contact you to reschedule.
- Please double-check your address and phone number at checkout — we’re not responsible for delays or losses caused by incorrect or incomplete address details. If you spot an error after ordering, contact us immediately; we can update the address only before dispatch.
- Packages returned to us as undeliverable (wrong address, repeated failed attempts, unclaimed) can be reshipped at the customer’s cost, or refunded minus shipping charges.
Delayed, Lost, or Damaged Shipments
Delays: Estimated delivery times are provided by our carriers and are not guaranteed. Weather, customs, peak-season volume, or events beyond our control can cause delays. If your order is significantly late, contact us and we’ll chase the carrier on your behalf.
Lost packages: If tracking shows no movement for 7 days (domestic) or 10 days (international), contact us. We’ll open an investigation with the carrier. If the shipment is confirmed lost, we’ll send a free replacement or issue a full refund — your choice. You will never bear the cost of a package that never arrived.
Damaged in transit: If your package arrives visibly damaged, note it with the delivery agent if possible, photograph the packaging before opening, and contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund under our Refund Policy.
Order Splitting
If your order contains multiple items, we may ship them in separate packages (sometimes via different carriers) so nothing holds up your delivery. You’ll receive tracking for each package, and you’ll never pay extra shipping for a split we initiate.
Contact Us
Questions about shipping or an order in transit? We’re here to help.
- Email: [email protected]
- Phone/WhatsApp: +971 55 197 2249
- Contact form: https://shopingnext.com/contact
ShopingNext may update this Shipping Policy from time to time. Changes take effect when posted on this page and apply to orders placed after the update.