Privacy Policy

At Shoping next your privacy matters. This Privacy Policy explains what personal information we collect when you visit or shop at shopingnext.com how we use it, who we share it with, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you provide to us:

• Account details — name, email address, phone number, and password when you create an account
• Order details — billing address, shipping address, phone number, and the items you purchase
• Payment information — processed securely by our payment providers; we do not store your full card numbers on our servers
• Communications — messages you send us via email, WhatsApp, contact forms, reviews, or customer support chats

Information collected automatically:

• Device and usage data — IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring links
• Cookies and similar technologies — see Section 6 below

Information from third parties:

• Delivery status updates from our shipping partners (FedEx, DHL, and local couriers)
• Payment confirmation from our payment processors
• Basic profile information if you sign in through a third-party service (e.g., Google or Facebook login), where offered

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders, including sharing delivery details with our courier partners
• Process payments and prevent fraudulent transactions
• Create and manage your account
• Provide customer support and respond to your enquiries, including returns and refunds
• Send order confirmations, shipping updates, and service notifications
• Send marketing emails, offers, and newsletters — only if you’ve opted in, and you can unsubscribe anytime
• Improve our Site, product range, and shopping experience through analytics
• Comply with legal, tax, and regulatory obligations

We only use your data for the purposes listed above, and we do not sell your personal information to third parties.

3. Who We Share Your Information With

We share personal data only where necessary to run our store:

• Shipping partners — FedEx, DHL, and local courier companies receive your name, delivery address, and phone number to deliver your order and provide tracking
• Payment processors — e.g., Stripe / PayPal / local payment gateway handle your payment securely under their own privacy policies
• Service providers — hosting, email delivery, analytics (e.g., Google Analytics), and customer support tools that help us operate the Site, bound by confidentiality obligations
• Legal authorities — if required by law, court order, or to protect our rights, customers, or the public

We never share your data with third parties for their own marketing purposes without your explicit consent.

4. International Data Transfers

Because we work with international carriers (FedEx, DHL) and global service providers, your information may be transferred to and processed in countries other than your own. Wherever your data travels, we take reasonable steps to ensure it receives an adequate level of protection consistent with this policy.

5. How We Protect Your Information

• Our Site uses SSL/TLS encryption — your connection and checkout are encrypted end to end
• Payments are processed through PCI-DSS-compliant payment providers
• Access to personal data is restricted to staff who need it to do their jobs
• We regularly review our security practices and update them as threats evolve

No method of transmission over the internet is 100% secure, but we work continuously to protect your information. If we ever become aware of a data breach affecting your personal data, we will notify you and the relevant authorities as required by law.

6. Cookies

Cookies are small files stored on your device that help the Site function and improve your experience. We use:

• Essential cookies — required for the Site to work (shopping cart, checkout, login sessions)
• Analytics cookies — help us understand how visitors use the Site so we can improve it
• Marketing cookies — used to show you relevant offers and measure campaign performance (only with your consent, where required)

You can control or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the Site (such as the cart and checkout) from working properly.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (“right to be forgotten”), subject to legal retention requirements
• Object to or restrict certain processing, including direct marketing
• Withdraw consent at any time, where processing is based on consent
• Receive a copy of your data in a portable format

To exercise any of these rights, email us at Support@shopingnext.com. We’ll respond within 30 days. You can unsubscribe from marketing emails instantly using the link in any email we send.

8. Data Retention

We keep your personal data only as long as needed for the purposes described in this policy:

• Order and transaction records — retained for 3 Years to meet tax, accounting, and legal obligations
• Account data — retained while your account is active; deleted or anonymized on request, subject to legal requirements
• Marketing data — retained until you unsubscribe or ask us to delete it

9. Children’s Privacy

Our Site is not directed at children under 13/16/18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10. Third-Party Links

The Site may contain links to third-party websites (including carrier tracking pages and social media). We are not responsible for the privacy practices of those sites — please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Significant changes will be communicated by email or a notice on the Site.

12. Contact Us

Questions, concerns, or requests about your personal data? Reach out anytime:

• Email:  [email protected]
• Phone/WhatsApp: +971 55 197 2249